A recent connectivity survey from MuleSoft has determined that 97% of IT departments are dedicated to carrying out relevant digital transformation initiatives for the next period. The research provides very helpful information about the main transformation trends for the upcoming year and beyond.

The study, based on data from around 850 global IT leaders, 9,000 consumers, and other relevant sources, shows that the following 7, are the most important digital transformations for 2020. ¡Let´s see what all is about!

Connected experience

This topic has some time on the table.

Connected experience can be defined as the delivery of content and services in multiple digital contexts, using the best suitable device with an effort to provide what has been called a contiguous experience for customers. Thus, one important element in connected experience is, for example, the capability of using one device alongside another different device, while experience content.

In these times of permanent and accelerated technological transformations, we have achieved the possibility of experience content through diverse devices, so mobile can´t be conceived anymore as a stand-alone experience, and therefore producing a mobile app doesn´t necessarily provide an integrated experience for customers.

In Netflix, for instance, you can start to watch a movie on your smartphone, and if you need to stop it, you can continue later in the same moment where you left it before, but now in the smart tv of your living room, or your tablet in the comfort of your bed. Nice.

With the same device, for example, your smartphone, you can control several different home features, like each room temperature, color, and intensity of your Phillips Hue Bulbs using Ambify, as well as choosing different playlists to sound in some airplay-enabled speakers, using Spotify. In conclusion, with one device you can control multiple physical experiences involving digital content or even physical experiences

Multi-cloud strategy

Cloud computing is a technology rapidly increasing, as many organizations are making it part of their digital tools. In fact, the latest Gartner report has revealed that the tendency will keep upwards in the next years. In 2018 the whole commercial activity of the cloud services tech market was $175.8 billion, while in 2019 the number has been around $206 billion, which means an increase of 17.3%. For 2022 it is estimated that 90% of companies and organizations, in general, will use cloud services.

Within this tendency, the use of multi-cloud services is also a strong trend. According to a study carried out by Virtustream, almost 90% of organizations use multi-cloud as their cloud strategy.

However, the challenge of managing multiple clouds isn’t a simple one, especially when you have the objective necessity of transferring workloads from one cloud environment to another. Other challenges that arise when it comes to a multi-cloud strategy, are the managing of apps and costs, and complexity.

In response to this issue, containerization and API-led application development seem to be potential solutions. So far, MuleSoft´s research has shown that APIs can play an important role in unlocking data as well as unique functionalities of applications that are hosted in several different cloud environments. Also, the research also estimates that companies that use containerized applications could growth around 165% in the next 18 months.

“For 2022 it is estimated that 90% of companies and organizations, in general, will use cloud services.”

Breaking silos and improving data management

A data silo is a set of data managed by a group of individuals, that to some degree is not accessible to other groups. This can occur due to work culture, as is the case of companies, in which the whole activity is separated in different departments, each one of them having their own set of data in a separate silo, which means that there can be overlapping and contradictions between the information stored by two or more different departments.

When the size of the company is bigger, which implies a growth in the amount of information, the tendency is the growing of silos as well.

Hence, the existence of silos will always create business challenges within an organization, and therefore breaking down data silos will mean to open the door to enhancing its performance. In fact, Mulesoft´s research has shown that 68% of the best-run businesses reported devoting investment and time to overcome data silos.

IT departments and their role in today´s businesses 

The spectacular technological transformations that we have been witnessing across the decade are really redefining the way in which businesses function and achieve their goals. In other words, companies and organizations in general, are being forced to function almost as technology companies, for the constant developing of new technologies is playing a leading role to enhance stakeholder experience.

Within that framework, a lot of pressure is being put over IT to raise effectiveness and speed when it comes to producing good results and solutions to current challenges.

For instance, it has been calculated that in the present year, only around 36% of IT departments are capable of completing all projects and demands requested by the companies of which they form part.

Hence, it is clear now that if IT departments maintain their traditional rhythm and methods, they will not be able to satisfy the demands and goals of the business activity. Enhancing IT through knowledge, better strategies, and investment has become an obvious goal for companies that are struggling for success. There you have an undoubted trend for the next years.

Why and how to co-create value with and for stakeholders 

Traditional businesses have been employing internal resources for decades as the main decision-making force in what regards to developing their business model. However, digital transformation has caused radical changes in the market conditions and dynamics, which in turn have pushed companies to redefine the ways of developing their business model.

These traditional business models are no longer proving to be adequate, so companies have started to take advantage of both the creativeness and potential of their customers. That´s what co-creating value with external stakeholders mostly means.

The more successful organizations have understood the importance of building wide networks that involve external stakeholders, partners, and customers in order to develop collaborative environments that can facilitate the development of new products and services according to real needs of customers, creating real value for today´s technologically empowered customers and enhancing customer experience in general terms.

A great example of that is what has been done with platformification, data aggregation, and open source, with specific cases in Apple, Mastercard, and other brands, in which open APIs have played a very important role.


“These traditional business models are no longer proving to be adequate, so companies have started to take advantage of both the creativeness and potential of their customers. That´s what co-creating value with external stakeholders mostly means.”

The advantages of Artificial Intelligence

Artificial intelligence, unlike human action, has the fundamental ability to not making mistakes. Therefore, in the last years, companies are increasingly investing in AI intending to reduce failures in different processes, which, among other applications, is crucial for security systems and particularly to avoid security breaches. 

Also, AI can be very helpful to transfer traditional human-led customer service activities to machines. In effect, it is estimated that 25% of customer service operations will be led by virtual assistants by 2020. 

Moreover, AI has a wide range of fields where it can be applied with success, and which is permanently growing. For instance, robots that are capable of carrying surgeries on human patients, detecting diseases and making an exact diagnosis, detecting frauds in financial organizations, pick-and-place robots in warehouses, and so forth. 

APIs definitely enhance developers capabilities and organizational perfomance

API stands Application Programming Interface, which means a type of program that works as a software intermediary, permitting communication between two different applications.

An important feature of APIs is that makes possible for developers to transform iterative although complex processes into pretty much reusable, needing only a little bit of code, which means no need to start programming from scratch, and to devote their efforts almost entirely to the code of their applications, letting everything related to interfacing with other apps to APIs. Thus, APIs make possible for developers to build apps much faster and therefore to be far more productive.

The study in question has determined that 91% of the organizations that own public and/or private APIs are showing greats results in their business activity.

All this being said, what are the main technological trends in which your organization is going to invest in the next period? Is your organization to be left behind, or is it going to take the lead?

“The study in question has determined that 91% of the organizations that own public and/or private APIs are showing greats results in their business activity.”

José Morales

José Morales

Industrial engineer with special vocation for the digitalization of processes. Currently focused on the world of robots and artificial intelligence.